Why don’t you confirm where I will be staying until I receive my travel confirmation letter?

We work with multiple partner properties at each of the accommodation levels in order to provide our guests with the greatest amount of availability when it comes to booking their travel dates. Peak season weeks do fill up quickly, so we encourage you to book your preferred dates as early as possible. In most cases, when you purchased your promotional vacation package, you paid for a specific accommodation type (standard, premium, luxury or condo). If you log into the www.bestvacationsever.com website, you will be able to see information and pictures of many of our partner properties, so that you can get an idea of the types of properties available. Once you book your travel dates, you will receive a travel confirmation notice that will give you the specifics of where you will be staying. Upgrades, are often available for purchase by calling our Customer Service team at 1-800-656-2780.

How many days notice is necessary to book a reservation?

It is always best to book your reservation as early as possible…ideally 60-90 days in advance. It is also recommended that you book even earlier for peak travel weeks (holidays, spring break, and summer). In addition, a minimum of 30 to 45 days notice is required to avoid a priority booking fee on last-minute reservations.

Can I book a reservation with less than the required amount of days?

Yes. We do allow our guests to book reservations under the required 30 to 45 days, however a priority booking fee will apply. Please note all reservations are based upon availability.

Are there any dates I may not book?

No. There are no blackout dates; however, all reservations are based on availability. Peak travel weeks fill up quickly, so we encourage you to book as early as possible.

I purchased multiple destination locations. Can I book all of the vacation at one location?

No. This is an introductory vacation package sold for the purpose of introducing you to each of the resorts and promoting vacation ownership. However, you may extend your stay at certain locations for a nominal fee per night.

Where is the Welcome Center where I will be checking in when I arrive?

Information regarding the Welcome Center where you will check in is located in your reservation confirmation letter and also available when you log into www.bestvacationsever.com.

When is the Welcome Center open?

Information regarding the Welcome Center where you will check in is noted in your reservation confirmation letter and also is available when you log into the www.bestvacationsever.com.

How far are the hotels from the Welcome Centers?

In many cases, the Welcome Center will be located on the same property where you will be staying. In other cases, the Welcome Center will be located in the same general vicinity as your accommodations.

What time is check-in?

In most cases, you can check into the Welcome Center between 10am and 3pm. However, please double check with your Welcome Center to confirm their hours of operation. However, your actual accommodations are not usually available for check-in until 4pm. Information regarding the Welcome Center is in your reservation confirmation letter and also available when you log into the www.bestvacationsever.com.

If I need to cancel my reservation, or change my dates, are there any penalty fees?

You may cancel your reservation for all U.S. destinations, one time, at no cost when changes are made at least 21 days in advance. All non-U.S. locations need a minimum of 45 days to avoid penalties. Cruises need a minimum of 45 days to avoid the rebooking penalty. You may incur a fee if additional cancellations or date changes are made.

Why does the promotional vacation package require couples to be married or co-habitating and to travel together?

Decisions that affect a family’s future vacation lifestyle are important, and having your partner there to weigh in on the decision is something the resorts require. Sponsoring resorts seek ideal couples and families who will truly take advantage of and enjoy all of the benefits of their vacation ownership plans. Resorts use the married and/ or co-habitating requirement as a way to ensure each couple selects the plan that best suits their family as a whole, and to deter the abuse of the promotion vacation offer (free accommodations, tickets, etc.) for events such as bachelor and bachelorette parties or getaways where the individuals may just be using the promotional offer as a means of financing their vacation.

What are the additional fees associated with the cruise portion of my vacation package?

You are responsible for all port, service, registration, and government departure fees. Fees are per person.

What documents do I need to board the cruise?

A valid passport (not expired) is required.

What is a reservation guarantee?

The reservation guarantee is a fee collected to ensure the arrival of our guest(s) traveling on a promotional vacation package, and guarantees that the guest’s room will be available upon arrival. The reservation fee may be applied toward your room taxes upon check-in.

Can I transfer my package to someone else?

The package is transferable to anyone who meets the promotional requirements outline at the point of sale.

How many people may travel on the promotional vacation package?

Please check the terms and conditions of the promotional vacation package you purchased. Most packages come with either a standard or premium room which can accommodate up to 4 people.

What if I am traveling with a larger party than my promotional package allows?

Based on availability, you may be able to upgrade your accommodations to a 1, 2 or 3 bedroom condo for a nominal additional cost. Another option may be to book a second room. Please contact our Customer Service team at 1-800-656-2780 for all upgrades and additional room needs.

When do I receive my promotional vacation gifts (i.e. attraction tickets, dinner certificate, rental car)?

In most cases, you will receive your gift upon completion of the VIP resort sales presentation. Occasionally, you may be “pre-gifted” at the time of arrival by leaving an imprint of a major credit card until the completion of your resort presentation.

Can I purchase extra theme-park tickets?

Yes. Please contact our Customer Service team at 1-800-656-2780 to purchase additional theme park tickets. In addition, most Welcome Centers also have area attraction tickets available for sale upon arrival.

Who needs to attend the resort sales presentation?

If married, both spouses must attend. If single, every guest in the party must attend.

How long is the sales presentation?

The sales presentation is approximately 90 minutes long.

Do I have to attend the sales presentation at each location?

Yes. The promotional package you purchased was sold for the purpose of introducing you to each of the resorts in order to be eligible for the package offer, and you will need to attend each resort’s sales presentation.

Are we required to purchase anything at the sales presentation?

You are not required to purchase anything. We only require you and your party to attend the resort sales presentation.

When does the tour take place?

The tour is scheduled at the Welcome Center upon arrival and is normally set up for the day after you check in.

Can I prearrange the resort’s sales presentation or request a time?

The sales presentation reservations may not be scheduled before arrival at the Welcome Center. A specific tour time may be requested; however, the actual time will be based upon availability and confirmed at check-in.

Is transportation included?

Not unless a rental car was included in your promotional vacation package. You are responsible for all transportation (Ex: air, car, train, etc.).

Which address do I provide for immigration purposes?

Please reference the hotel address listed in your reservation confirmation letter. Login to the website if you need to print another copy of your letter.

What should I do if I am arriving late?

Please contact the Welcome Center if you will be arriving late. Contact information for the Welcome Center is located on your reservation confirmation letter.

How do you check in after the Welcome Center is closed?

Please contact the Welcome Center to which you are arriving. Contact information for the Welcome Center is located in your reservation confirmation letter.

Do you provide shuttles to the parks?

Some of our resort partners do provide shuttle service to the area theme parks. Please contact the Welcome Center at the number located on your reservation confirmation letter to confirm your resort’s list of amenities and services.

Are pets allowed at the resort?

No. For your safety and others, pets are not allowed.

Where can I find Preferred Guest Resort’s Do Not Call Policy?

Preferred Guest Resort’s Do Not Call Policy can be found here.

What You Can Expect

  1. BVE promotional vacation packages are offered by sponsoring brand-name resorts that are eager to show off their properties. Typically, they’ll include extra incentives like complimentary accommodations, attraction tickets and much more to entice guests, and a majority offer professionally staffed, camera-monitored childcare centers.
  2. In exchange for your complimentary accommodations, you are required to attend a fun, interactive, entertaining and educational 90-minute group sales presentation conducted by friendly, passionate team members who will show you how much money you can save on future travel, without all the stereotypical high-pressure sales pitches. A complimentary breakfast or a spread of snacks is typically included. Think about it…90 minutes barely covers 1 percent of your 24-hour, adventure-filled days of a weeklong vacation, without disrupting your vacation itinerary at all.
  3. With your BVE promotional vacation package, you can explore your favorite destinations in a setting that allows you to “try it before you buy it,” especially when our team members show you first-hand just how much money you are wasting on traditional travel expenses and how much you can actually save on all your future travel.
  4. At the conclusion, you may be asked to complete a short survey, then you get to spend the rest of your vacation enjoying the resort and all of its amenities, as well as the many attractions in your destination or onboard your cruise.


Important Information

The accommodations listed here are just a sampling of those available. Per the terms and conditions noted in your confirmation letter, accommodations are based on availability and vary from property to property. Based on the type of room purchased with your promotional vacation package, upgraded accommodations are subject to availability and at an additional charge.

Preferred Guest Resorts does not and shall not discriminate on the basis of race, color, religion, creed, gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services to our customers. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and customers.

Preferred Guest Resorts is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression. We will not tolerate harassment, including sexual harassment, discrimination or retaliation. All employees are responsible to conduct themselves in ways that ensure customers and other employees are able to do business with us and/or work in an atmosphere free from harassment of any kind. This policy includes any off-duty or social functions as well as social media conduct