1. General Package Information

The package is transferable to anyone who meets the promotional requirements outlined at the point of sale.

Please check the terms and conditions of the promotional vacation package you purchased. Most packages come with either a standard or premium room which can accommodate up to 4 people.

Based on availability, you may be able to upgrade your accommodations to a 1, 2 or 3-bedroom condo for a nominal additional cost. Another option may be to book a second room. Please contact our Customer Service team at 1-800-656-2780 or 407-404-6835 for all upgrades and additional room needs.

After logging in to your account through our portal click “Orders”, then select your Order Number. Once you’ve selected your Order Number, Click “Documents” on the right hand side. If you still have issues please call us at 800-656-2780 or 407-404-6835 and we will be happy to assist.

Packages are good for 18 months from purchase date. Please check your confirmation letter for more information.

There is a $12.00 postage and handling fee when requesting a reservation form and taxes run between $9 and $12 a night.

Packages are refundable up to 30 days from original purchase date.

No, but we can offer another vacation package to you at a discounted rate. Some locations may change so please contact the customer service department for more information.

No. This is an introductory vacation package sold for the purpose of introducing you to each of the resorts and promoting vacation ownership. However, you may extend your stay at certain locations for a nominal fee per night.

We always recommend that you wait until you receive your Reservation Confirmation Letter to book flights. We want to make sure we have guaranteed your accommodations.

Because you are traveling under a promotion in which there is a mandatory presentation involved.

1.2 Compliance

Do Not Call Policy


Preferred Guest Resort’s Do Not Call Policy can be found here.

Packages are refundable up to 30 days from original purchase date.

2. Destinations

No. This is an introductory vacation package sold for the purpose of introducing you to each of the resorts and promoting vacation ownership. However, you may extend your stay at certain locations for a nominal fee per night.

We always recommend that you wait until you receive your Reservation Confirmation Letter to book flights. We want to make sure we have guaranteed your accommodations.

3. Transportation

No, it is the responsibility of the guest to transport themselves to and from the touring location.

Some of our resort partners do provide shuttle service to the area theme parks. Please contact the Customer Service team at 1-800-656-2780 to confirm your resort’s list of amenities and services.

4. Cruise Information

You are responsible for all port, cruise line service, registration, and government departure fees. Fees are per person and based on double occupancy.

A valid passport book (not expired) is required.

You can visit a US Post Office to obtain a Passport in the US. Please visit this website for more information. USPS.com or travel.state.gov.

5. Making a Reservation

The reservation guarantee is a fee collected to ensure the arrival of our guest(s) traveling on a promotional vacation package and guarantees that the guest’s room will be available upon arrival. The reservation fee may be applied toward your room taxes upon check-in.

Based on availability, you may be able to upgrade your accommodations to a 1, 2 or 3-bedroom condo for a nominal additional cost. Another option may be to book a second room. Please contact our Customer Service team at 1-800-656-2780 or 407-404-6835 for all upgrades and additional room needs.

There is a $12.00 postage and handling fee when requesting a reservation form and taxes run between $9 and $12 a night.

It is always best to book your reservation as early as possible…ideally 60 days in advance. It is also recommended that you book even earlier for International destinations and peak travel weeks (holidays, spring break, and summer). In addition, a minimum of 30 to 45 days’ notice is required to avoid a priority booking fee on last-minute reservations.

Yes. We do allow our guests to book reservations under the required 30 to 45 days, however a priority booking fee may apply. Please note all reservations are based upon availability.

No. There are no blackout dates; however, all reservations are based on availability. Peak travel weeks fill up quickly, so we encourage you to book as early as possible.

We require at least a 14 day advance notice in order to book your dates. Please check your Package Confirmation Letter for specific details.

Taxes are not included in the package price and all guest are required to cover taxes upon booking.

In most cases, you will receive your gift upon completion of the VIP resort sales presentation. Occasionally, you may be “pre-gifted” at the time of arrival by leaving an imprint of a major credit card until the completion of your resort presentation. In some circumstances you may be mailed gifts in advance; this usually applies if you are taking a Virtual Tour.

Yes. Almost all Welcome Centers have attraction tickets available for sale upon arrival.

No. For your safety and others, pets are not allowed.

Many times you will have a selection of Hotels to choose from in your Confirmation Letter. This will also be discussed with you at booking.

Most packages include a stay at one of our 3 star and up hotel properties. Some of our All-Inclusive packages include stays at Resorts.

Hotels normally do not charge resort fees. If you are staying at a Premium location or Resort, the resort fees vary based on location. They typically range from $15-$45 per night. We do not collect this in advance and it is payable directly to the resort upon check-in.

Some hotels may charge a refundable security deposit at check-in.

We always recommend that you wait until you receive your Reservation Confirmation Letter to book flights. We want to make sure we have guaranteed your accommodations.

You should receive your Reservation Confirmation Letter in roughly 7-10 business days.

You may cancel your reservation for all U.S. destinations, one time, at no cost when changes are made at least 21 days in advance. All non-U.S. locations need a minimum of 45 days to avoid penalties. Cruises need a minimum of 45 days to avoid the rebooking penalty. You may incur a fee if additional cancellations or date changes are made.

5.1 Payment

The reservation guarantee is a fee collected to ensure the arrival of our guest(s) traveling on a promotional vacation package and guarantees that the guest’s room will be available upon arrival. The reservation fee may be applied toward your room taxes upon check-in.

There is a $12.00 postage and handling fee when requesting a reservation form and taxes run between $9 and $12 a night.

Taxes are not included in the package price and all guest are required to cover taxes upon booking.

Hotels normally do not charge resort fees. If you are staying at a Premium location or Resort, the resort fees vary based on location. They typically range from $15-$45 per night. We do not collect this in advance and it is payable directly to the resort upon check-in.

Some hotels may charge a refundable security deposit at check-in.

5.2 Promotional Gifting

In most cases, you will receive your gift upon completion of the VIP resort sales presentation. Occasionally, you may be “pre-gifted” at the time of arrival by leaving an imprint of a major credit card until the completion of your resort presentation. In some circumstances you may be mailed gifts in advance; this usually applies if you are taking a Virtual Tour.

Yes. Almost all Welcome Centers have attraction tickets available for sale upon arrival.

5.3 Upgrading

Based on availability, you may be able to upgrade your accommodations to a 1, 2 or 3-bedroom condo for a nominal additional cost. Another option may be to book a second room. Please contact our Customer Service team at 1-800-656-2780 or 407-404-6835 for all upgrades and additional room needs.

5.4 Cancelling or Changing a Reservation

You may cancel your reservation for all U.S. destinations, one time, at no cost when changes are made at least 21 days in advance. All non-U.S. locations need a minimum of 45 days to avoid penalties. Cruises need a minimum of 45 days to avoid the rebooking penalty. You may incur a fee if additional cancellations or date changes are made.

6. Confirmation of Reservation

In most cases, you can check into the Welcome Center between 10am and 3pm. However, please double check with your Welcome Center to confirm their hours of operation. However, your actual accommodations are not usually available for check-in until 4pm. Information regarding the Welcome Center is in your reservation confirmation letter and also available when you log into our portal.

We work with multiple partner properties at each of the accommodation levels in order to provide our guests with the greatest amount of availability when it comes to booking their travel dates. Peak season weeks do fill up quickly, so we encourage you to book your preferred dates as early as possible. In most cases, when you purchased your promotional vacation package, you paid for a specific accommodation type (standard, premium, or condo). If you log into our portal, you will be able to see information and pictures of many of our partner properties, so that you can get an idea of the types of properties available. Once you book your travel dates, you will receive a travel confirmation notice that will give you the specifics of where you will be staying. Upgrades are often available for purchase by calling our Customer Service team at 1-800-656-2780 or 1-407-404-6835.

You should receive your Reservation Confirmation Letter in roughly 7-10 business days.

7. Presentation / Tour

Decisions that affect a family’s future vacation lifestyle are important and having your partner there to weigh in on the decision is something the resorts require. Sponsoring resorts seek ideal couples and families who will truly take advantage of and enjoy all of the benefits of their vacation ownership plans. Resorts use the married and/ or co-habitating requirement as a way to ensure each couple selects the plan that best suits their family as a whole, and to deter the abuse of the promotion vacation offer (free accommodations, tickets credit, dinning benefits, etc.) for events such as bachelor and bachelorette parties or getaways where the individuals may just be using the promotional offer as a means of financing their vacation.

No, it is the responsibility of the guest to transport themselves to and from the touring location.

Possibly, if not should be no more than 25 minutes away.

In most cases, you can check into the Welcome Center between 10am and 3pm. However, please double check with your Welcome Center to confirm their hours of operation. However, your actual accommodations are not usually available for check-in until 4pm. Information regarding the Welcome Center is in your reservation confirmation letter and also available when you log into our portal.

If married, both spouses must attend. If single, every guest in the party must attend.

The sales presentation is approximately 90-120 minutes long.

Yes. The promotional package you purchased was sold for the purpose of introducing you to each of the resorts in order to be eligible for the package offer, and you will need to attend each resort’s sales presentation.

You are not required to purchase anything. We only require you and your party to attend the resort sales presentation.

Most of the time the tour is scheduled in advance so you can plan your vacation stay. It is typically the day after you check in. If the tour is not scheduled in advance you will set this up when checking into the Welcome Center when you first arrive.

In most cases you will know in advance the time of your tour. If the Welcome Center does not offer this option you may request it; however, the actual time will be based upon availability and confirmed at check-in.

Because you are traveling under a promotion in which there is a mandatory presentation involved.

8. Welcome Center

Please contact the Welcome Center if you will be arriving late. Contact information for the Welcome Center is located on your reservation confirmation letter.

In most cases, you can check into the Welcome Center between 10am and 3pm. However, please double check with your Welcome Center to confirm their hours of operation. However, your actual accommodations are not usually available for check-in until 4pm. Information regarding the Welcome Center is in your reservation confirmation letter and also available when you log into our portal.

Information regarding the Welcome Center where you will check in is located in your reservation confirmation letter and also available when you log into the Portal.

Information regarding the Welcome Center where you will check in is noted in your reservation confirmation letter and also is available when you log into the the Portal.

In many cases, the Welcome Center will be located within 10-15 minutes from the property where you will be staying. In other cases, the Welcome Center will be in the same property as your accommodations.

9. Preparation for Travel

Please contact the Welcome Center if you will be arriving late. Contact information for the Welcome Center is located on your reservation confirmation letter.

Some of our resort partners do provide shuttle service to the area theme parks. Please contact the Customer Service team at 1-800-656-2780 to confirm your resort’s list of amenities and services.

A valid passport book (not expired) is required.

In most cases, you can check into the Welcome Center between 10am and 3pm. However, please double check with your Welcome Center to confirm their hours of operation. However, your actual accommodations are not usually available for check-in until 4pm. Information regarding the Welcome Center is in your reservation confirmation letter and also available when you log into our portal.

If married, both spouses must attend. If single, every guest in the party must attend.