5. Making a Reservation

The reservation guarantee is a fee collected to ensure the arrival of our guest(s) traveling on a promotional vacation package and guarantees that the guest’s room will be available upon arrival. The reservation fee may be applied toward your room taxes upon check-in.

Based on availability, you may be able to upgrade your accommodations to a 1, 2 or 3-bedroom condo for a nominal additional cost. Another option may be to book a second room. Please contact our Customer Service team at 1-800-656-2780 or 407-404-6835 for all upgrades and additional room needs.

There is a $12.00 postage and handling fee when requesting a reservation form and taxes run between $9 and $12 a night.

It is always best to book your reservation as early as possible…ideally 60 days in advance. It is also recommended that you book even earlier for International destinations and peak travel weeks (holidays, spring break, and summer). In addition, a minimum of 30 to 45 days’ notice is required to avoid a priority booking fee on last-minute reservations.

Yes. We do allow our guests to book reservations under the required 30 to 45 days, however a priority booking fee may apply. Please note all reservations are based upon availability.

No. There are no blackout dates; however, all reservations are based on availability. Peak travel weeks fill up quickly, so we encourage you to book as early as possible.

We require at least a 14 day advance notice in order to book your dates. Please check your Package Confirmation Letter for specific details.

Taxes are not included in the package price and all guest are required to cover taxes upon booking.

In most cases, you will receive your gift upon completion of the VIP resort sales presentation. Occasionally, you may be “pre-gifted” at the time of arrival by leaving an imprint of a major credit card until the completion of your resort presentation. In some circumstances you may be mailed gifts in advance; this usually applies if you are taking a Virtual Tour.

Yes. Almost all Welcome Centers have attraction tickets available for sale upon arrival.

No. For your safety and others, pets are not allowed.

Many times you will have a selection of Hotels to choose from in your Confirmation Letter. This will also be discussed with you at booking.

Most packages include a stay at one of our 3 star and up hotel properties. Some of our All-Inclusive packages include stays at Resorts.

Hotels normally do not charge resort fees. If you are staying at a Premium location or Resort, the resort fees vary based on location. They typically range from $15-$45 per night. We do not collect this in advance and it is payable directly to the resort upon check-in.

Some hotels may charge a refundable security deposit at check-in.

We always recommend that you wait until you receive your Reservation Confirmation Letter to book flights. We want to make sure we have guaranteed your accommodations.

You should receive your Reservation Confirmation Letter in roughly 7-10 business days.

You may cancel your reservation for all U.S. destinations, one time, at no cost when changes are made at least 21 days in advance. All non-U.S. locations need a minimum of 45 days to avoid penalties. Cruises need a minimum of 45 days to avoid the rebooking penalty. You may incur a fee if additional cancellations or date changes are made.