9. Preparation for Travel

Please contact the Welcome Center if you will be arriving late. Contact information for the Welcome Center is located on your reservation confirmation letter.

Some of our resort partners do provide shuttle service to the area theme parks. Please contact the Customer Service team at 1-800-656-2780 to confirm your resort’s list of amenities and services.

A valid passport book (not expired) is required.

In most cases, you can check into the Welcome Center between 10am and 3pm. However, please double check with your Welcome Center to confirm their hours of operation. However, your actual accommodations are not usually available for check-in until 4pm. Information regarding the Welcome Center is in your reservation confirmation letter and also available when you log into our portal.

If married, both spouses must attend. If single, every guest in the party must attend.