1. General Package Information

The package is transferable to anyone who meets the promotional requirements outlined at the point of sale.

Please check the terms and conditions of the promotional vacation package you purchased. Most packages come with either a standard or premium room which can accommodate up to 4 people.

Based on availability, you may be able to upgrade your accommodations to a 1, 2 or 3-bedroom condo for a nominal additional cost. Another option may be to book a second room. Please contact our Customer Service team at 1-800-656-2780 or 407-404-6835 for all upgrades and additional room needs.

After logging in to your account through our portal click “Orders”, then select your Order Number. Once you’ve selected your Order Number, Click “Documents” on the right hand side. If you still have issues please call us at 800-656-2780 or 407-404-6835 and we will be happy to assist.

Packages are good for 18 months from purchase date. Please check your confirmation letter for more information.

There is a $12.00 postage and handling fee when requesting a reservation form and taxes run between $9 and $12 a night.

Packages are refundable up to 30 days from original purchase date.

No, but we can offer another vacation package to you at a discounted rate. Some locations may change so please contact the customer service department for more information.

No. This is an introductory vacation package sold for the purpose of introducing you to each of the resorts and promoting vacation ownership. However, you may extend your stay at certain locations for a nominal fee per night.

We always recommend that you wait until you receive your Reservation Confirmation Letter to book flights. We want to make sure we have guaranteed your accommodations.

Because you are traveling under a promotion in which there is a mandatory presentation involved.