In most cases, you can check into the Welcome Center between 10am and 3pm. However, please double check with your Welcome Center to confirm their hours of operation. However, your actual accommodations are not usually available for check-in until 4pm. Information regarding the Welcome Center is in your reservation confirmation letter and also available when you log into our portal.
We work with multiple partner properties at each of the accommodation levels in order to provide our guests with the greatest amount of availability when it comes to booking their travel dates. Peak season weeks do fill up quickly, so we encourage you to book your preferred dates as early as possible. In most cases, when you purchased your promotional vacation package, you paid for a specific accommodation type (standard, premium, or condo). If you log into our portal, you will be able to see information and pictures of many of our partner properties, so that you can get an idea of the types of properties available. Once you book your travel dates, you will receive a travel confirmation notice that will give you the specifics of where you will be staying. Upgrades are often available for purchase by calling our Customer Service team at 1-800-656-2780 or 1-407-404-6835.
You should receive your Reservation Confirmation Letter in roughly 7-10 business days.